return and refund policy

Your satisfaction is our priority. If you're not happy with your purchase, we’re here to help.

Return Window:
You may request a return within 14 days of receiving your order.

Eligible Items:
Items must be unused, in original condition and packaging. Some items like perishable goods, custom products, and intimate apparel are non-returnable (unless faulty).

Return Process:

1. Email us at [your email] with your order number and reason for return.

2. We will provide return instructions and a return address.

3. Once we receive and inspect your return, we will issue a refund to your original payment method within 5–10 business days.

Damaged or Incorrect Orders:
If your item arrives damaged or you received the wrong item, please contact us within 72 hours of delivery. We will replace or refund it at no extra cost to you.

Return Shipping Costs:
Customers are responsible for return shipping unless the item is damaged or incorrect.